Email campaigns had an average ROI of 4,300% last year according to the Direct Marketing Association. With results like that, email should definitely have a place in your marketing plan.
The best way to create and run your email marketing campaigns is through an email service provider, or ESP. While these programs do come at a monthly cost, their capabilities make them more than worth it.
A friend of mine recently received a thank you card from a colleague to whom she had referred quite a bit of business over the past year. In addition to a warm, sincere greeting, the card contained a gift certificate to a nail salon near her home. She was delighted, and you can bet she'll continue to refer plenty of new business his way.
Why is this a great example of a thank you? Two reasons: The gift was personalized and considerate. My friend always has a perfect manicure, which her business associate obviously noticed. And the salon he found was within minutes from her home, making it a thoughtful purchase for my friend - a busy marketing leader and mother with a gazillion things on her plate.
Because it's anywhere from four to six times more costly to acquire a new customer than to retain the ones you already have, we thought it would be helpful to compile a list of ways to say "thank you" to the folks who are already paying your bills. Can you think of others? Let us know in the comments section. And THANK YOU for reading!
Marketers are born communicators, but how many of us do all this wonderful work, then don’t share it with colleagues or the C-Suite? We get so wrapped up in our external campaign launches that we forget our most important audiences – those who pay us and those who serve our customers!
I recall a few years ago seeing a full page ad in the New York Times promoting a new internet bundle. I called the 1-800 number and the courteous woman on the other end of the line had no idea what I was talking about. Management had not informed the call center employees about the new promotion.
People often ask me how I got into this business, so I thought I'd share a little bit of my family's story and how it led to what Alcott Marketing Science has become today.
My father was a graphic designer—back before the computer—when there were far fewer graphic designers, and folks needed an explanation of exactly what one was. His father was one as well, so while I’m not a designer myself, my work has been a continuation of my family’s involvement in the marketing and agency business.